Parts Agent

Right part. First time.

Our system for matching OEM parts: catalog data, a matching API, ranking and AI. Specialists answer faster; customers need to know less.

30M+OEM parts behind every match.
2,000–3,000part-matching requests a day.
−30%specialist workload, from automation already live.
The problem

A part number is only the start

“Front pads for a Camry” means a model code, a production date, a market, a VIN range and replaced numbers. Get one wrong and the part doesn’t fit, after crossing an ocean.

Supersession chain
Original no.Replaced byCurrent no.

Customers search by the old number. We land on the one a supplier ships today.

  1. 01

    Several numbers

    OEM, regional and kit numbers for one part.

  2. 02

    Supersession chains

    Numbers get replaced, often more than once.

  3. 03

    Model and year

    Fitment can change by year, even by month.

  4. 04

    VIN and frame ranges

    Changes start mid-year, from a set VIN.

  5. 05

    Regional variants

    Japan, Europe and the Gulf take different parts.

  6. 06

    Diagrams

    Every manufacturer draws catalogs its own way.

  7. 07

    Fitment rules

    Engine, trim and options decide what fits.

  8. 08

    Changing prices

    The answer has to carry today’s price.

How a match is made

Six steps from request to answer

The system searches, filters and ranks. A specialist checks the result before the customer sees it.

  1. Request

    A name, number, VIN or photo.

    Front pads, Camry 2019, VIN JTNB11•••
  2. Identification

    The exact vehicle: model, year, engine, market.

    Camry XV70 · 2.5 · 2019 · EU
  3. Candidates

    Every part that could match, with supersessions.

    3 numbers · 2 replaced
  4. Ranking

    Fitment, region and availability set the order.

    Best match first
  5. Specialist check

    A specialist confirms, corrects or asks a question.

    Approve · edit · ask
  6. Answer

    Part number, price and delivery time.

    Number · price · ETA
Search

Eight ways in, one right answer

Every route ends at the same structured data, so the answer doesn’t depend on how the question was asked.

  1. 01

    Part number

  2. 02

    Catalog

  3. 03

    Model

  4. 04

    VIN / frame

  5. 05

    Fuzzy VIN

  6. 06

    Supersessions

  7. 07

    Related data

  8. 08

    Ranking

Inside Parts Agent

What the system is made of

Catalog data at the base, matching and AI layers on top.

  • 01

    Structured catalog data

    Numbers, fitment, supersessions and diagrams in one model.

  • 02

    Matching API

    For storefronts and staff tools.

  • 03

    Parameter ranking

    Weighs fitment, region, VIN range and availability.

  • 04

    AI

    Reads requests and photos, suggests a match.

  • 05

    Data extraction

    Turns messages and documents into searchable fields.

  • 06

    Error analysis

    Shows where matches go wrong, and why.

  • 07

    Specialized endpoints

    VIN decoding, supersessions, catalog lookups.

AI

A tool for the specialist, not a chatbot in their place

AI reads, searches and drafts. Our models are fine-tuned for part matching on more than a million real customer requests. The decision on what fits stays with someone who knows parts.

AI takes on
  • Identifies the part from a free-form request
  • Reads photos of parts and labels
  • Drafts the reply
  • Flags catalog inconsistencies
The specialist keeps
  • Confirms the match before the customer sees it
  • Handles unusual cases
  • Corrects the system when it’s wrong
Looking for the customer-facing chat?AI Agent answers customers on WhatsApp, Messenger and Instagram. Parts Agent is the matching system behind our operations.See AI Agent →
Results

Less manual work on every request

Specialists handle 2,000–3,000 part-matching requests a day. Automation has cut their workload by 30%; by 2027 we aim for 60–70%.

Catalog coverage

Cars, motorcycles and marine

Each catalog is its own project: load, normalize, link supersessions, test on real requests, keep current.

In production30M+OEM parts across these catalogs
  • Toyota
  • Nissan
  • Suzuki (cars)
  • Suzuki (outboard)
  • Hyundai
  • Kia
  • Yamaha
In development or planned
  • BMW Motorrad
  • KTM
  • Subaru
  • Isuzu
  • Ford
  • Mercedes LCV
  • CFMOTO
Where our OEM expertise sits

Cars

Toyota, Nissan, Honda, Mazda, Mitsubishi, Subaru, Suzuki, Hyundai, Kia, Isuzu, Ford

Motorcycles

Yamaha, Honda, Kawasaki, Suzuki, BMW Motorrad, KTM, CFMOTO

Marine & outboard

Yamaha, Suzuki, Honda, Kawasaki, Tohatsu

Work with us

Need parts matched at volume?

Run a parts business, supply OEM catalogs or want to build matching with us? Let’s talk.